Guides · For patients
Guides · For patients

What your patients see

The email, signing in with a code, accepting an agreement or filling in a form, and their portal.

  1. An email from your clinic

    The email comes from your clinic's own address and carries your clinic's name, with one button to open the request, the form or the reveal room. If the patient replies, the reply goes to your clinic's mailbox.

    The agreement request email on a phone, from the clinic's own address, with Open the request
    The form request email on a phone, with Open the form

  2. No password

    The button signs them in. If the link has been used or has expired, they ask for a six-digit code by email and carry on.

    The patient's phone showing A clinic has sent you a link, with an Open button

  3. Accepting an agreement

    They read the whole agreement, tick that they are the patient (or responsible for them) and that they have read it, then agree, or tell you something is wrong.

    The agreement on a phone, both boxes ticked, the patient pressing I agree

  4. Filling in a form

    A long form is shown as steps with progress, and answers save as they type. At the end they check their answers and submit, or sign and accept or decline.

    A form step on a phone, with a follow-up question shown after Yes
    The patient typing her name to sign, with Accept and Decline

  5. Their portal

    Everything any clinic using Medervia has sent them is listed in one place, with their copies to download.

    The patient portal on a phone, listing a reveal, a form and an accepted agreement from one clinic

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Still stuck? Open a ticket from Support in the app, or send us a message.